The Salon Management Round-Up 2019

What Does the Card Surcharge Ban Mean for Australian Salons and Clinics?

Beyond the Surcharge: The Revenue Conversation Every Salon Should Be Having Since 1 October 2026, Australian salons and clinics can no longer add a surcharge to EFTPOS (Electronic Funds Transfer at Point of Sale), Visa or Mastercard payments. The Reserve Bank of Australia confirmed the change in March 2026. Card acceptance costs must now be … Continued

The Art of the WOW Experience

Achieving a “WOW experience” for clients is the goal – but are you consistently creating the same feeling for your team? In the competitive salon, spa, and clinic industry, being “average” is no longer good enough. It’s about cultivating a culture where engaged employees deliver extraordinary experiences – every single day. This requires you to … Continued

10 PhorestFM Podcast Conversations That Quietly Said the Loudest Things

For the past nine years, whenever someone asked if I was from the industry, I had my well-practiced answer ready: “Actually, no, I come from a sound recording/tech background…” I would say this with a smile, always accompanied by a brief, perceptive pause and a shift in my seat, unable to fully conceal my belief … Continued